WEBSITE
Content changes, layout questions, maintenance and investigation of website behaviour.
Ongoing support
HELP FROM PEOPLE WHO KNOW YOUR WEBSITE
Your website does not become someone else’s problem after launch. Hosting, maintenance and support remain part of the Webtrix.au service.
Total support
OUR BUSINESS IS TO KEEP CLIENTS HAPPY
The strongest advertising is word of mouth, and the best way to earn word of mouth is to provide support that exceeds what people expected.
Webtrix.au builds and hosts the website, so we can investigate both the code and the hosting environment. You do not need to decide whether a problem belongs to the web developer, email provider or hosting company before asking for help.
- Website hosting and maintenance managed together.
- Domain and email assistance for Webtrix.au-managed services.
- Up to four minor updates each year with standard website hosting.
- Clear pricing for work outside the included service.
What support covers
ONE CONTACT FOR THE MAIN WEBSITE SERVICES
Assistance with Webtrix.au-hosted email accounts and the settings needed to use them.
DOMAIN
Renewals, DNS management and connecting the domain to the correct website and email services.
HOSTING
Managed server administration and investigation of hosting issues affecting the website or email.
Included updates
FOUR MINOR WEBSITE UPDATES EACH YEAR
Standard Website Hosting and Maintenance includes up to four minor updates each year. A minor update is generally a small text, image, contact-detail or similar content change that can be completed as one focused request.
Updates can be combined under the arrangements set out in the terms. Larger development, new sections, structural changes and work outside the included service are charged at the current hourly or fixed rate after the scope is clear.
Read the full hosting and update termsAdditional work
$182.50 PER HOUR
Work outside an included service is charged at $182.50 per hour including GST, with the $47.50 minimum charge.
View all pricingNeed assistance?
EXISTING CLIENTS RECEIVE THE DIRECT SUPPORT DETAILS FOR THEIR SERVICES
If you are not yet a client, use the contact page to ask about a new website, hosting or other Webtrix.au service.