Ongoing support

HELP FROM PEOPLE WHO KNOW YOUR WEBSITE

Your website does not become someone else’s problem after launch. Hosting, maintenance and support remain part of the WEBTRIX™.AU service.

Total support

OUR BUSINESS IS TO KEEP CLIENTS HAPPY

The strongest advertising is word of mouth, and the best way to earn word of mouth is to provide support that exceeds what people expected.

WEBTRIX™.AU builds and hosts the website, so we can investigate both the code and the hosting environment. You do not need to decide whether a problem belongs to the web developer, email provider or hosting company before asking for help.

Website hosting and maintenance managed together.
Domain and email assistance for WEBTRIX™.AU-managed services.
Website-change requests assessed promptly and explained clearly.
Clear hourly or fixed pricing confirmed before additional work begins.

What support covers

ONE CONTACT FOR THE MAIN WEBSITE SERVICES

WEBSITE

Content changes, layout questions, maintenance and investigation of website behaviour.

EMAIL

Assistance with WEBTRIX™.AU-hosted email accounts and the settings needed to use them.

DOMAIN

Renewals, DNS management and connecting the domain to the correct website and email services.

HOSTING

Managed server administration and investigation of hosting issues affecting the website or email.

Website changes

CLEAR HELP WHEN YOUR WEBSITE NEEDS TO CHANGE

Send us the text, images or details that need changing and we will review the request. Straightforward work can be handled at the current hourly rate and larger changes can be given a fixed price.

We confirm the scope and any cost before work begins, so you can decide with no surprises.

Read the full hosting and service terms

Additional work

$182.50 PER HOUR

Work outside an included service is charged at $182.50 per hour including GST, with the $47.50 minimum charge.

View all pricing

Need assistance?

EXISTING CLIENTS RECEIVE THE DIRECT SUPPORT DETAILS FOR THEIR SERVICES

If you are not yet a client, use the contact page to ask about a new website, hosting or other WEBTRIX™.AU service.

Contact WEBTRIX™.AU